My tracking number says my package was delivered, but it hasn't arrived

Matthew Kinneman Updated by Matthew Kinneman

Check with a neighbor & residents at your home

The package might have been signed for by a neighbor or another resident at your location. Can you please check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package?

Check in areas other than your porch and mailbox

You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather.

Check with your local post office

You can also check your local post office. There are times that tracking shows delivered but it doesn't get dropped off until 1-3 days later.

UPS My Choice

We suggest signing up for UPS my choice to prevent future packages from being lost or stolen: https://www.ups.com/us/en/services/tracking/mychoice.page.Some of the benefits of UPS my choice include:

  1. Reroute or reschedule package deliveries
  2. Get estimated and confirmed delivery windows
  3. Track and manage multiple packages at once
  4. Receive real-time delivery alerts
  5. Leave driver instructions

— Tried everything but still no luck? Contact our support team.

How did we do?

Did you recently move? Here's how to get your packages forwarded to your new address


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